Operational fragmentation
Shipment management, coverage checks, courier coordination, and financial follow-up typically lived in disconnected tools.
Twseel Logistics Ecosystem
A unified logistics product suite spanning public acquisition, shipping-company operations, merchant self-service, courier field execution, and API-based delivery automation.
Multi-surface rolloutWebsite + Portal + Merchant + Delivery
01 - The Challenge
Logistics operations were fragmented across too many disconnected workflows.
Shipping companies needed stronger operational visibility, merchants needed faster shipment creation and settlement visibility, and delivery teams needed a field tool built for real movement, proof of delivery, and COD execution.
Twseel had to bridge public trust, merchant onboarding, live operations, and multi-surface execution without forcing users into a single overloaded interface.
Field reliability pressure
Delivery teams needed real-time task handling, scanning, cash tracking, and offline-capable execution in live routes.
02 - The Solution
Twseel was structured as one logistics engine expressed through specialized interfaces.
The product strategy separated responsibilities by user type while keeping shipments, tracking, settlements, notifications, and API-driven events in one shared operational layer.
Public trust and acquisition
A public site handles service discovery, coverage visibility, shipment tracking, and onboarding for shipping companies, merchants, and delivery agents.
- Homepage tracking entry
- Coverage and hub visibility
- Online onboarding and registration
Operations and finance control
The shipping-company portal centralizes dashboard reporting, shipment creation, bulk handling, agent coordination, wallet flows, statements, and payout visibility.
- Operational dashboard
- Bulk shipment workflows
- Wallet and settlement monitoring
Mobile execution surfaces
Separate merchant and delivery apps support fast creation, pickup requests, delivery timelines, proof capture, COD collection, and live route execution.
- Merchant quick actions
- Courier map-based task handling
- Proof-of-delivery and COD steps
Live Product Surfaces
Shipping Company AppOperational client surface
Google PlayClick here to navigate to Play Store
Vendor AppMerchant self-service surfaceGoogle PlayClick here to navigate to Play Store
Delivery AppCourier execution surfaceGoogle PlayClick here to navigate to Play Store
Shipping Company Portal
Operational dashboard, shipment control, agent coordination, and finance visibility for shipping-company teams.
Merchant App
Quick shipment creation, wallet balance, pickup actions, and shipment monitoring for business users on mobile.
Delivery App
Map-led field execution for pickup and delivery tasks, proof workflows, and last-mile coordination.
03 - Execution Framework
Public Website
Acquisition, tracking, coverage checks, and onboarding entry points.
Company Portal
Daily operations, shipment management, reporting, finance, and agent coordination.
Merchant Mobile
Fast shipment creation, pickup requests, tracking, wallet, and COD settlement visibility.
Delivery App
Task map, scanning, proof capture, COD collection, and field completion workflows.
Selected Product Views
Company dashboard
Operational overview, activity pulse, shipments by status, and pending actions in one control view.
Merchant quick actions
Business-side mobile access for fast shipment and wallet workflows.
Courier map execution
Task routing and field coordination built around movement, not static lists.
Public tracking
Shipment visibility for recipients and non-logged-in users with clearer delivery status communication.
Coverage visibility
Public service coverage and hub visibility that support trust before onboarding starts.
Platform value delivered through breadth of coverage.
Twseel demonstrates how Garsega can turn a logistics operation into a coordinated digital platform rather than a collection of isolated tools.